Privacy Policy naza24 —
Our Commitment to Protection Your Information

01 Introduction

Welcome to the naza24 Privacy Policy page. This document clearly and transparently explains how naza24 — Malaysia's preferred online sports betting and gaming platform naza24.vin — collects, uses, stores, and protects your personal information.

We understand that your trust is our most valuable asset. That is why privacy at Naza24 is more than a technical matter — it is a core responsibility we take wholeheartedly. Every decision we make regarding user data is guided by the principles of transparency, security, and respect for individual rights.

This Privacy Policy applies to all users who access or use the Naza24 platform via our website, mobile app, or any official communication channel. By registering or using our services, you confirm that you have read and agreed to the terms set out here.

02 Data We Collect

Naza24 only collects information that is strictly necessary to provide our users with a safe, lawful, and high-quality service. We do not collect data excessively or beyond the scope of our operational requirements.

Information you provide during registration, the KYC process, and interactions with our platform is collected directly from you. Certain technical data such as IP addresses and device information is collected automatically when you access our platform. We do not purchase personal data from third-party sources.

03 How We Use Your Data

The personal data we collect is used solely for legitimate and transparent purposes. Below is the full list of data use purposes at Naza24:

• Account Management: We create, verify, and manage your user account, including secure registration and login processes.
• Transaction Processing: All deposits and withdrawals are processed quickly and securely through recognized payment channels in Malaysia.
• KYC & Anti-Fraud Compliance: We verify user identities to meet legal requirements and prevent fraudulent activity, money laundering, and the use of multiple accounts.
• Service Communications: We send important notices related to your account, transactions, policy changes, or any security issues that require your immediate attention.
• Service Improvements: We analyze aggregated usage patterns (without identifying individuals) to improve user experience and platform performance.
• Customer Support: We resolve complaints, inquiries, and technical issues reported by users to our support team.
• Platform Security: We detect and prevent unauthorized access, cyberattacks, and any activity that threatens the integrity of our platform and the safety of other users.
• Promotions & Offers (with consent): We contact you about promotions, bonuses, and special offers that may interest you — only if you have given consent to receive marketing communications.

04 Data Sharing

Naza24 does not sell, rent, or disclose your personal data to any third party for their own commercial purposes. However, there are limited situations where we need to share your data with certain parties to enable our services to operate:

• Payment Processors: Required transaction information is shared with payment service providers such as FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and Boost solely for the purpose of processing your financial transactions.
• Game Providers: Minimal session information is shared with game software providers to enable you to play Live Casino, Slots, and other games available through our platform.
• Competent Authorities: naza24 will disclose required information to government authorities, law enforcement agencies, or courts when mandated by applicable Malaysian law.
• Technical Service Providers: Companies that assist us with technical operations such as server hosting, cybersecurity, and analytics — all bound by strict confidentiality agreements.

05 Data Security

Naza24 continuously invests in industry-grade security infrastructure to ensure your personal and financial data is always protected. The security measures we implement encompass multiple layers of protection:

• SSL/TLS Encryption: All communications between your browser and the naza24 servers are encrypted using TLS 1.3 with 256-bit encryption, ensuring that data in transit cannot be intercepted or read by unauthorised parties.
• Stored Data Encryption: Sensitive data such as financial information and KYC documents is encrypted at rest using the industry-standard AES-256 protocol.
• Two-Factor Authentication (2FA): naza24 provides and encourages the use of 2FA for all user accounts as an effective additional layer of security.
• 24/7 Monitoring: Our systems are monitored around the clock by an experienced cybersecurity team to detect and respond to any threats promptly.
• Regular Penetration Testing: naza24 conducts regular security testing, including penetration testing and security audits by qualified independent parties.
• Role-Based Access Control: Internal access to user data is restricted to staff who genuinely require it to perform their duties.

While naza24 takes all reasonable precautions, no security system is completely foolproof. We encourage users to also play their part in keeping their accounts secure by using strong passwords, enabling 2FA, and promptly reporting any suspicious activity to our team.

06 Cookies & Tracking Technologies

Naza24 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: We collect anonymous data about how users navigate our website to help us improve performance and user experience.
• Functional Cookies: We store your preferences such as language, region, and display settings so you do not need to reconfigure them each time you visit.
• Analytics Cookies: Used to understand aggregate traffic patterns and user behaviour for internal service improvement purposes.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and experience of the Naza24 platform.

07 User Rights

As a naza24 user, you have the following rights regarding your personal data, in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA):

To submit any request related to the rights above, please contact our support team via live chat or email. We will process your request within 14 business days from the date of receipt. Some requests may require identity verification beforehand to ensure the security of your account.

08 Data Retention & Deletion Period

Naza24 retains your personal data only for as long as necessary to fulfill the original purpose of collection or to comply with applicable legal obligations. The following are the data retention guidelines we adhere to:

• Active Account Data: Retained for the duration of your active account plus any additional period required to resolve outstanding disputes or investigations.
• Financial Transaction Records: Retained for a minimum of 7 years in line with applicable Malaysian financial and tax regulatory requirements.
• KYC Documents: Retained for the period stipulated by the relevant authorities, typically between 5 and 7 years after account closure.
• Activity & Security Logs: Retained for 2 years for security investigation, fraud detection, and compliance purposes.
• Marketing Data: Deleted within 30 days after you withdraw consent or close your account.

Once the designated retention period has ended, your data will be securely deleted or anonymised so it can no longer be linked to your identity. Our deletion process ensures that data cannot be recovered once the process is complete.

09 Changes to the Privacy Policy

Naza24 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or service improvements. Any changes made will take effect immediately upon publication on this page.

For material and significant changes, Naza24 will provide advance notice to users through one of the following methods:

• A prominent notice on the home page or your account dashboard.
• Email to your registered address at least 7 days before the changes take effect.
• A pop-up notice at login requiring your acknowledgment and consent.

We encourage you to review this Privacy Policy page periodically so you are always informed about how we protect your information. The latest update date is always clearly displayed at the top of this page.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you at any time. Feel free to reach us through the following channels:

We are committed to responding to all privacy-related enquiries within 2 business days. For official requests related to personal data rights, please include your account number and valid proof of identity to help us expedite the review process.